Telephony has been the backbone of communication for more than a century now. Ever since Alexander Graham Bell invented the world’s first telephone, and Thomas Alva Edison refined it and made it a practical proposition, mankind hasn’t looked back. The telephone is in fact, one of the world’s first markers of the modern age. Just like the automobile revolutionized transportation, the telephone forever changed the way we communicate with each other. No longer is a verbal exchange only a face to face proposition.
As technology grew, so did telephony. From the days of trunk calls, to International Subscriber Dialing, to Satellite phones, to Cell Phones and VoIP; the journey of the telephone has indeed been a fascinating one. Businesses have long relied on PBX systems to facilitate multi line communication in offices. This is an efficient way of facilitating communication among, and with the many employees of an organization. However, small businesses have often not been able to afford to invest in this technology, and have consequently not been able to scale up their enterprises. The recent appearance of web hosted PBX’s have to a large extent resolved this concern.
There is however another segment of small businesses, where the staff are majorly mobile and for them, having a Mobile Centrex set up to handle their telephony requirements is the only way forward. There has been a paradigm shift, in the way people work and communicate. A substantial part of this is carried out on the move and in a non office environment. Businesses and particularly the smaller ones, want to capitalize on this mobility, but do not want costly overheads in doing so. Mobile Centrex empowers such businesses to have complete connectivity with their work force at very reasonable costs.
It does this by reaching PBX benefits to a group of cell phones used by a work force. Furthermore, these can be integrated with other IT tools that are being used by these people. The major benefits that accrue from this are:
Better connectivity with the mobile work force, which in turn translates into better customer relationship and improved, bottom-lines.
Reduction in telephony costs accompanied by better productivity.
Telephony will always remain a vital tool of communication, notwithstanding the rapid changes in technology and the format of the call itself. One may want to make a video call in place of the normal one, but the essential nature of the activity remains verbal communication. Mobile Centrex, by extending all the features of a modern PBX system, has managed to empower an emerging and very large section of enterprises to grow their businesses and achieve greater profitability. For this very reason, it is one of the most useful telecommunication technologies today.
If you were to enumerate the salient attributes of Mobile Centrex, they would be:
A comprehensive hosted PBX for mobile phone users.
Customization of features providing it with immense flexibility.
A centralized device monitoring system.
Facilitated customer service.
Voice and data offers.
Extremely reliable and efficient.
Clearly this is a technology, whose time has come.
About Author - John Russell is a prolific technology writer. He mostly writes on Mobile Centrex and other similar technologies in the communication industry.