Cost overruns are probably the single biggest worry confronting most organizations. This may pertain to purchasing equipment or exorbitantly priced software. This explains the tremendous popularity enjoyed by certain open source applications that run on the Linux operating system. Linux is free to operate and quite efficient too. It is backed by IBM and quite less impacted by viruses when compared to Windows. However you do need some measure of IT support as well!
A good Linux IT Support firm should be adept at the many Linux distribution systems in use. There are many kinds of these including RHEL & CentOS based servers, web servers meant for LAMP application hosting, Red Hat Enterprise, NFS centered File Assets Servers. They should be able to help you with both, Linux server configuration and maintenance.
Linux is equally popular in both, private and public sector organizations, and the demand for its IT support is equally strong in both the sectors. It is therefore imperative that the support service provider be able to resolve strategic technology related issues. At the same time, it should optimize efficiency for a greater value.
It should have a 24×7 service with quick response times. The payment could be prepaid on an hourly basis or per machine. There could also be automated monitoring accompanied by a system of alerts. If need be, the firm should allow managerial access to the client. The thing with Linux IT is that it needs extensive support just like that of any other operating system software. So the IT support has to consist of consulting, implementation and training.
If one were to list down the components of this support service, it would include dealing with issues like managing incidents, managing events, audit and documentation, problem solving, managing change, and many others. For an organization to optimize the use of its critical applications based on a Linux platform, it will need the support team to help with their specialist skills to reduce the costs involved, as well as the amount of time utilized. This ensures business continuity and optimizes systems performance.
Linux server management can be outsourced to a support service that can ensure that the system meets all the client’s needs and performs the way that it should. This will enable the business to reap full benefits of using an open source operating system. The low costs that accrue from this, can lead to economies that substantially improve ROI. This is a huge advantage against the backdrop of rising IT infrastructure costs. The open source format is basically designed to rescue companies from the stranglehold of high cost operating systems that come with their own paraphernalia in the form of virus attacks and other associated problems.
There are compelling reasons for using both a paid or open house operating system. Which of this system we get to use is to a large extent determined by the type of IT support that we can obtain. Linux is a great system and can easily hold its own against any other, provided it gets the right support.
Author Bio - Tom Peterson is a prolific writer on IT. His blogs on Linux IT supportare legendary and much read in the IT circles.